Help Center

Welcome to the WatermarkRemover Help Center. Find answers to common questions and learn how to get the most out of our service.

Getting Started

How to Remove a Watermark

1. Visit watermarkremoverai.net/app and sign in to your account
2. Upload your image by dragging and dropping or clicking the upload area
3. Wait a few seconds while our AI processes your image
4. Download your clean, watermark-free image

Supported Image Formats

| Format | Supported | |--------|-----------| | JPG / JPEG | Yes | | PNG | Yes | | WEBP | Yes | | BMP | Yes | | TIFF | Yes |

Maximum file size: 10MB per image

Account & Billing

How do I create an account?

Click "Sign In" on the top right of our website. You can sign up using your Google account, GitHub account, or email credentials.

How do credits work?

• Each watermark removal costs 1 credit
• New users receive 10 free credits to try the service
• Additional credits can be purchased through our pricing plans
• Credits expire based on your plan's validity period

How do I check my remaining credits?

After signing in, go to My Credits to view your current balance and transaction history.

How do I upgrade my plan?

Visit our Pricing page, select your desired plan, and complete the checkout process. Credits will be added to your account immediately after payment.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your credits will remain available until the end of your current billing period. See our Refund Policy for details.

Using the API

How do I get an API key?

1. Sign in to your account
2. Go to API Keys
3. Click "Create New API Key"
4. Copy and securely store your API key (it starts with sk-)

How do I use the API?

Send a POST request to our watermark removal endpoint with your API key in the Authorization header:

Authorization: Bearer sk-your-api-key

Each API call consumes 1 credit from your account balance.

Troubleshooting

The watermark removal result isn't perfect

AI watermark removal results may vary depending on:

• The complexity and size of the watermark
• The underlying image content
• Image resolution and quality

Tips for better results:

• Use high-resolution images when possible
• Ensure the image is clear and well-lit
• Try uploading the image in a different format

My credits weren't added after payment

If your credits don't appear after payment:

1. Wait a few minutes and refresh the page
2. Check your order history to verify payment status
3. If the issue persists, contact us at [email protected] with your order details

I can't sign in to my account

• Make sure you're using the same sign-in method (Google, GitHub, or email) you used to create your account
• Clear your browser cache and cookies, then try again
• If you still can't sign in, contact our support team

Contact Support

Can't find what you're looking for? Our support team is here to help.

Email: [email protected]

We typically respond within 24-48 hours during business days.

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For more information, check our Privacy Policy, Terms of Service, and Refund Policy.